This school is licensed under Chapter 28C.10 RCW. Inquiries or complaints regarding this private vocational school may be made to the:
Workforce Board, 128-10th Ave. SW, Box 43105, Olympia, Washington 98504, Web: wtb.wa.gov, Phone: 360-753-5662, E-Mail: wtecb@wtb.wa.gov
Volume1, January 2026
Table of Contents
- New Chapters in Healthcare Education Overview
- Mission
- Contact Information
- Owner
- Faculty and Staff
- NAC Program Description
- Academic Calendar
- Hours of Operation
- Holidays
- Enrollment Periods
- Beginning and End Dates of Terms
- Nursing Assistant Training Program
- Program Overview
- Program and Curriculum Objectives
- Tuition and Fees
- Program Policies and Standards
- Tuition Refund Policy
- Nursing Assistant Alternative “Bridge” Training Program
- Program Overview
- Program and Curriculum Objectives
- Tuition and Fees
- Program Policies and Standards
- Tuition Refund Policy
- School Policies and Standards
- Attendance
- Grooming and Appearance
- Ethical Standards for Nursing Assistants
- Code of Conduct
- Unacceptable Conduct
- Program Dismissal, Re-entry and Withdrawal
- Conditions of Dismissal
- Program Re-entry
- Withdrawing from Program
- Student Complaints and Appeals
- Student Records/Transcripts
- Placement Assistance
- Grade Reporting
- Instruction Methods
- Educational Credential
- Class Size and Student-Teacher Ratio
- Facility and Training Equipment Description
1.0 New Chapters in Healthcare Education Overview
- Mission
New Chapters in Healthcare Education seeks to empower the healthcare setting with professionals who are equipped to provide compassionate, competent, holistic, individualized care to every vulnerable person they serve.
- New Chapters Contact Information
New Chapters Physical Location:
320 W. Spofford Avenue
Spokane, WA 99205
Physical Address/Mailing Address:
320 W. Spofford Avenue
Spokane, WA 99205-4750
Phone:
509-572-7178
Email:
newchapterseducation@gmail.com
Website:
- Owner
Autumn Payne
Bratz9799@aol.com
- Faculty and Staff
Executive Director/Owner/Instructor: Autumn Payne (BSN/RN)
Program Director: Autumn Payne (BSN/RN)
Administrative Director: Autumn Payne (BSN/RN)
Program Instructors: Peggy Klingeman (LPN), Julie knapp,
Tammy Goodwin (RN), Peggy Smith (RN)
1.5 Nursing Assistant Certified Program Description
The New Chapters’ Nursing Assistant Training Program is focused on professionalism, quality of care, and the importance of exceptional clinical skills.
New Chapters is currently offering the following Nursing Assistant Certified Training courses:
- Nursing Assistant Certified Training Program
- Nursing Assistant Alternative “Bridge” Program
Both programs are commissioned by the Washington State Department of Health.
1.5.a Nursing Assistant Certified Training Program
The nursing assistant training program consists of 106 hours.
The first phase of the program, the preclinical phase, is made up of classroom lecture, discussion, videos, and projects, seven hours of HIV/AIDS education and certification, CPR/First Aid education and certification. Successful completion of all student work, as well as written and practical exams, will allow a student to move into the clinical experience phase of their training.
The clinical experience phase of the program consists of 40 hours of clinical experience at a healthcare facility working with patients or residents. During this phase of the program, students will be required to meet a list of clinical objectives for course completion. Students will be supervised at all times by a New Chapters State approved Licensed Nurse while at the clinical facility.
Upon successful completion of the clinical experience, students will receive a New Chapters’ certificate of completion and will then be eligible for the Washington State Nursing Assistant Certification Examination.
1.5.b Nursing Assistant Alternative “Bridge” Program
The Nursing Assistant Alternative “Bridge” Program is designed for the Home Care Aid Certified. The curriculum is 40 hours total and is taught over a Five-day period. The course equips students with the Nursing Assistant Certified standards of practice and competencies not taught in the 75-hour Home-Care Aid Training.
The first day of the course is primarily classroom lecture, discussion and group work. The rest of the course is spent in the lab practicing clinical skills. The last day is the clinical experience at a skilled nursing facility.
After the successful completion of all student work (assignments, written work and practical exams) and the clinical experience, students will receive a New Chapters’ certificate of completion and will then be eligible for the Washington State Nursing Assistant Certification Examination.
2.0 Academic Calendar
2.1 Hours of Operation:
The administrative hours of New Chapters are determined by the Nursing Assistant Certified training schedule: Thirty minutes before the start of class, during class hours, and thirty minutes following class an administrator will be available at the physical location. New Chapters staff will respond to all inquiries by phone, email or website in a reasonable time frame. New Chapters staff will also be available to meet at the physical location by appointment on an as needed basis.
2.2 Holidays:
New Chapters in Healthcare Education will be closed for the following holidays:
Memorial Day
Independence Day
President’s Day
Labor Day
Veteran’s Day
Thanksgiving
Native American Heritage Day
Christmas Eve
Christmas Day
New Year’s Day
Martin Luther King Jr Day
2.3 Enrollment Periods:
Enrollment occurs on an ongoing basis, but notice is needed at least two weeks prior to a course’s start date.
2.4 Beginning and end dates of terms:
2.4.a. Nursing Assistant Certified Training Program classes will begin the first week of each month and last approximately three weeks.
2.4.b. Nursing Assistant Alternative “Bridge” Program classes will be offered the last week of each month.
Please check www.newchapterseducation.com to verify class beginning and end dates.
3.0 Nursing Assistant Certified Training Program
3.1 Program Overview
The program is divided into three main sections: theory, clinical lab, and the clinical experience.
The total number of hours in each section is:
Theory 35
Clinical Lab 33
Clinical Experience 40
There are 35 hours that make up the theory section. These hours are delivered in the classroom through lectures, discussion, videos, and assignments. After passing a written exam on day 10, the student is able to proceed to the clinical experience.
The second section of the program, clinical lab, prepares students in a simulated lab environment to pass a New Chapters skills exam on Day 9. There will be a minimum of 33 hours of clinical lab skill practice before taking the skills exam, which simulates the NNAAP examination. The skills exam and the lab section of the program is pass/fail. A pass grade must be obtained before entering the clinical experience phase of the program.
The clinical experience is the third section of the program. Formal clinicals begin on Day 13 and are executed in a care facility. There are 40 hours of clinical experience in the field. This portion of the program is pass/fail.
3.2 Program and Curriculum Objectives
The New Chapters Nursing Assistant Training Program seeks to prepare students for Nursing Assistant Certification through the Washington State Department of Health. The curriculum will prepare you to provide compassionate, competent, holistic care to vulnerable persons and will equip you as a member of a care team to work toward the best quality of life for every individual you serve. Upon completion of the program, you will be equipped to join care teams in many settings, not only long-term care.
The curriculum is designed to:
- Meet the Department of Social and Health Services, Aging and Disabilities Services Administration and the Department of Health Nursing Care Quality Assurance Commission agencies requirements and compliance with Federal Codes 42 CFR 483.151-154, RCS 18.88A and WAC 246-84.
- Provide learners with an understanding of their vital role on the care team by:
- Clearly defining and developing core competencies
- Gaining an understanding of patient care settings and other care team members
- Equip learners to provide skilled care in a variety of work settings
- Promote a “humanistic” perspective that recognizes individual needs and unique care plans for each patient
The following core topics will be covered in the curriculum to meet the desired objectives:
- The health care system
- Who is the Nursing Assistant?
- Professionalism
- Job seeking skills
- Legal and ethical issues
- Communication skills
- Infection Control-HIV/AIDS training
- Safety (the patient, the environment, the caregiver)
- First Aid/CPR-Emergency care
- Basic patient and resident care
- Death and dying
- Structure and function of the human body
- Caring for people with special needs—
- Rehabilitation
- Developmental Disabilities
- Mental Illness
- Dementia
- Home health care
3.3 Tuition and Fees
3.3.a Tuition
Tuition for the New Chapters Nursing Assistant Training Program is $1,200.00.
This cost includes the registration fee ($100.00).
3.3.b Other Costs
Students will be responsible for the following other costs:
Full set of scrubs $50.00 (unless you own a set)
Nursing Assistant Registration $85.00
Nursing Assistant Certification $85.00
NNAAP Examination $155.00
Student workbook $50.00 (Optional)
HIV/AIDS certification $100.00
CPR/First Aid certification, $100.00
TB Test/ QuantiFERON Gold test $100.00
Criminal background check $
3.3.c Explanation of other costs
The Nursing Assistant Registration application fee is $85.00 and is sent to the Department of Health after the successful completion of the HIV/AIDS education portion of the training. Once received by the Department of Health the applicant is given a “pending” status in the system, which expedites the process of becoming a NAC and allows you to work for 120 days before finishing the NAC process.
The Nursing Assistant Certified application has a $85.00 fee and is sent to the Department of Health at the same time as the NAR application. Once you complete the training program New Chapters will fax your completion certificate to the Department of Health. You will notify the Department of Health when you receive a successful “pass” after taking the NNAAP written and skills exam, which brings you up in the system as an official NAC.
The NNAAP examination application and fee of $155.00 is sent in upon completing and receiving your certificate of completion from New Chapters, a State Certified NAC course. Once application, certificate, and fee are received by NACES (the testing organization) you will receive your testing date and location within 10 business days.
All students must have their 2-step or Quanti FeronTB certificate on file by the end of the 2nd week. New Chapters will administer the test at no additional cost.
All students must have their criminal background check completed by the end of the first week of the program. The criminal background check will be taken care of by New Chapters at no additional cost.
3.3.d Tuition Assistance/Student Loans and Payment Plans
Financial assistance and student loans are available to qualified students. Payment plans can be arranged for students on a case-by-case basis prior to the commencement of their course.
3.4 Program Policies and Standards
3.4.a Program Admissions Policy
Prospective students must have either a High School Diploma or General Educational Development (GED) certificate in order to be admitted. Prospective students must also have adequate English language proficiency as evidenced by one of the following (see WAC 490-105-140):
- A high school diploma from a high school where English is the official language; or
- A General Educational Development (GED) certificate in English; or
- A passing score on the Test of English as a Foreign Language, or the International English Language Testing System or a similar language proficiency exam; or
- A satisfactory evaluation of the applicant’s foreign course work that has been produced by a reputable organization specializing in such evaluations.
Prospective students must pass a background check prior to the clinical experience and are required to have a negative 2-Step TB skin test within the last 24 months or provide a negative chest x-ray.
Prospective students must be physically able to perform the duties of the Nursing Assistant. These duties include and are not limited to: lifting, moving and transporting of patients.
3.4.b Student Evaluation and Program Requirements for Passing
Students will be evaluated in the following core areas:
1. Theory
2. Clinical Skills
3. Attendance
The evaluation methods and program requirements for each area are as follows:
1. Theory
Quizzes and Exams
Students will be given quizzes to benchmark progress in each unit. Students will also be given a final exam at the completion of theory instruction.
The grading scale is as follows:
100-90%=A
89-80%=B
79-70%=C
69-60%=D
59% or below=F
A passing theory grade will be based on the average score of all quizzes, which must be 70% or higher, and the score of the final exam, which must be 70% or higher. A student must have a passing grade, on quizzes and the final exam, to proceed to the clinical learning experience.
A student that fails to meet a passing grade will be required to complete remedial training with the course instructor and complete additional quizzes and/or final exam. Students must receive a 70% or higher on retake quizzes and/or exams to receive the certificate of completion.
Class and Clinical Assignments
Students will be given research, homework, and clinical assignments to complete throughout the program. All assignments must be thorough and complete as determined by instructor review. Students failing to complete all assignments will not receive their certificate of completion from the program.
2. Clinical Skills
Students will be required to pass a clinical skills test before proceeding to the clinical learning experience. The clinical skills test will include 10 skills from the 22 skills from the National Nurses Aid Assessment Program examination. The 10 skills will be randomly selected by the instructor prior to the exam and will be administered by the instructor. All 10 skills must be demonstrated correctly for a “pass” grade.
3. HIV/AIDS Education
After completing seven hours of HIV/AIDS education, students will be given an exam. Students must pass the exam with 70% or higher, using the same grading scale described above, to receive a 7-hour HIV/AIDS Education Certificate and to proceed to the clinical learning experience.
4. CPR/First Aid Certification
After completing CPR/First Aid education, students will be given an exam. Students must successfully complete the skills test and pass the CPR written exam with a grade of 84% or higher to receive certification and proceed to the clinical learning experience.
3.5 Tuition Refund Policy
(a) New Chapters will refund all money paid if the applicant is not accepted. This includes instances where a starting class is canceled by the school;
(b) New Chapters will refund all money paid if the applicant cancels within five business days (excluding Sundays and holidays) after the day the contract is signed or an initial payment is made, as long as the applicant has not begun training; the applicant may request cancellation in any manner, in the event of a dispute over timely notice. The burden of proof rests on the applicant;
(c) New Chapters may retain an established registration fee equal to ten percent of the total tuition cost, or one hundred dollars, if the applicant cancels after the fifth business day after signing the contract or making an initial payment. A “registration fee” is any fee charged by a school to process student applications and establish a student records system;
(d) If training is terminated after the student enters classes, the school may retain the registration fee established under (c) of this subsection, plus a percentage of the total tuition as described in the following table:
| If student completes this amount of training: | New Chapters will keep this amount of tuition (plus the $100.00 registration fee): |
| Two Days | $110.00 (10%) |
| Four Days | $275.00 (25%) |
| Eight Days | $550.00 (50%) |
| Nine or more days | $1,100.00 (100%) |
Refunds will be considered on a case-by-case basis. When calculating refunds, the official date of your termination is the last day of recorded attendance, or the date New Chapters received written notification of the student’s intention to discontinue the training program, or the date the student is terminated because of a violation of published policy. All refunds will be paid within thirty calendar days of the official termination date.
4.0 Nursing Assistant Alternative “Bridge” Program
4.1 Program Overview
The program is 36 hours in length over the course of 4.5 eight-hour class days. The program is divided into three main sections: theory, clinical lab, and clinical experience.
The total number of hours in each section is:
Theory 17
Clinical Lab 13
Clinical Experience – 6
The 17 hours that make up the theory section are delivered in the classroom through lectures, discussions, videos, and assignments on the first 2 days. A written exam is given the morning of Day 3 to conclude the theory portion of the course.
The second section of the program, the clinical lab, prepares students in a simulated environment to pass a New Chapters skills exam. Most of Day 3 is spent in the clinical lab and the skills exam, which simulates the NNAAP examination, is given at the end of Day 4.
The clinical experience is Day 5 of the program. Students will spend eight hours at a care facility practicing the skills needed for the NNAAP examination.
4.2. Program and Curriculum Objectives
The New Chapters Nursing Assistant Alternative “Bridge” Program seeks to prepare students for Nursing Assistant Certification through the Washington State Department of Health. The curriculum is designed to capitalize on and build upon the 75-hour home-care aid training. The Home Care Aide-Certified entering the program will be equipped with Nursing Assistant standards of practice and core competencies and will be ready to pass the NNAAP test for Washington State. This program will also emphasize the delivery of compassionate, competent, holistic care toward the best quality of life for every individual they serve. It is our goal at New Chapters that every program graduate has the tools needed to join care teams in many settings, not only long-term care.
The curriculum is designed to:
- Meet the Department of Health Nursing Care Quality Assurance Commission agency’s requirements and comply with Washington State laws listed in RCW 18.88A, and rules set forth in WAC 246-81
- Confirm competency gained through the completed 75-hour home-care aid training
- Clearly define and develop all required nursing assistant competencies listed in WAC 246-841A-420
- Provide learners with an understanding of their vital role on the care team
- Promote a “humanistic” perspective that recognizes individual needs and unique care plans for each patient
The following core topics will be covered in the curriculum to meet the desired objectives:
- Basic technical skills
- Personal care skills
- Mental health and social service needs
- Care of cognitively impaired residents
- Basic restorative services
- Client or resident rights and promotion of independence
- Communication and interpersonal skills
- Infection control
- Safety and emergency procedures
- Rules and regulations knowledge
4.3 Tuition and Fees
4.3.a Tuition
Tuition for the New Chapters Nursing Assistant Alternative “Bridge” Program is $850.00. This cost includes the following: New Chapters Nursing Assistant Alternative “Bridge” Training program education, the registration fee ($100.00), criminal background check and an identification badge.
4.3.b Other Costs
Students will be responsible for the following other costs :
Full set of scrubs $50.00 (Unless you own one)
Nursing Assistant Registration $85.00
Nursing Assistant Certification $85.00
NNAAP Examination Skills $110.00
Credentia Exam Written $55.00
4.3.c Explanation of other costs
The Nursing Assistant Registration application fee is $85.00 and is sent to the Department of Health after the successful completion of the HIV/AIDS education portion of the training. Once received by the Department of Health the applicant is given a “pending” status in the system, which expedites the process of becoming a NAC and allows you to work for 120 days before finishing the NAC process.
The Nursing Assistant Certified application has a $85.00 fee and is sent to the Department of Health at the same time as the NAR application. Once you complete the training program New Chapters will fax your completion certificate to the Department of Health. You will notify the Department of Health when you receive a successful “pass” after taking the NNAAP written and skills exam, which brings you up in the system as an official NAC.
The NNAAP examination application and fee of $155.00 is sent in upon completing and receiving your certificate of completion from New Chapters, a State Certified NAC course. Once application, certificate, and fee are received by NACES (the testing organization) you will receive your testing date and location within 10 business days.
All students must have their 2-step TB certificate on file by the start date of the class. New Chapters will administer the test at no additional cost.
All students must have their criminal background check completed by the class start date. The criminal background check will be taken care of by New Chapters at no additional cost.
4.3.d Tuition Assistance/Student Loans and Payment Plans
Financial assistance and student loans are available to qualified students. Payment plans can be arranged for students on a case-by-case basis prior to the commencement of their course.
4.4 Program Policies and Standards
4.4a Program Admission Requirements
Prospective students must have either a High School Diploma or General Educational Development (GED) certificate in order to be admitted. Prospective students must also have adequate English language proficiency as evidenced by one of the following (see WAC 490-105-140):
- A high school diploma from a high school where English is the official language; or
- A General Educational Development (GED) certificate in English; or
- A passing score on the Test of English as a Foreign Language, or the International English Language Testing System or a similar language proficiency exam; or
- A satisfactory evaluation of the applicant’s foreign course work that has been produced by a reputable organization specializing in such evaluations.
Prospective students must have a 75-Hour Home Care Aid Certificate.
Prospective students must have a HIV/AIDS certificate that satisfies the Washington State DOH’s 7-hour licensing requirement, CPR/First Aid Certification (these classes will be offered by New Chapters prior to each class start date).
Prospective students must pass a background check prior to the class start date and are required to have a negative 2-Step TB skin test within the last 24 months or provide a negative chest x-ray.
Prospective students must be physically able to perform the duties of the Nursing Assistant. These duties include and are not limited to: lifting, moving and transporting of patients.
4.4.b Student Evaluation and Program Requirements for Passing
Students will be evaluated in the following core areas:
Theory Clinical Skills Attendance
The evaluation methods and program requirements for each area are as follows:
1. Theory
Final Exam
Students will be given a final exam on the morning of Day 2.
The grading scale is as follows:
100-90%=A
89-80%=B
79-70%=C
69-60%=D
59% or below=F
A passing theory grade will be based on the score of the final exam, which must be 70% or higher. A student must have a passing grade to receive a certificate of completion from the program.
A student that fails to meet a passing grade will be required to complete remedial homework that addresses the student’s weak areas before retaking the exam. Students must receive a 70% or higher on the retake exam to receive the certificate of completion.
Class and Clinical Assignments
Students will be given research, homework, and clinical assignments to complete before and during the program. All assignments must be thorough and complete as determined by instructor review. Students failing to complete all assignments will not receive their certificate of completion from the program.
2. Clinical Skills
Students will be required to pass a clinical skills test before proceeding to the clinical learning experience. The clinical skills test will include 10 skills from the 22 skills from the National Nurses Aid Assessment Program examination. The 10 skills will be randomly selected by the instructor prior to the exam and will be administered by the instructor. All 10 skills must be demonstrated correctly for a “pass” grade.
3. Attendance
Attendance is mandatory. Students must attend all classes, including lecture and clinical worksite experience, to graduate from the course and receive a certificate of completion.
4.5 Tuition Refund Policy
(a) New Chapters will refund all money paid if the applicant is not accepted. This includes instances where a starting class is canceled by the school;
(b) New Chapters will refund all money paid if the applicant cancels within five business days (excluding Sundays and holidays) after the day the contract is signed or an initial payment is made, as long as the applicant has not begun training; the applicant may request cancellation in any manner, in the event of a dispute over timely notice. The burden of proof rests on the applicant;
(c) New Chapters may retain an established registration fee equal to ten percent of the total tuition cost, or one hundred dollars, if the applicant cancels after the fifth business day after signing the contract or making an initial payment. A “registration fee” is any fee charged by a school to process student applications and establish a student records system;
(d) If training is terminated after the student enters classes, the school may retain the registration fee established under (c) of this subsection, plus a percentage of the total tuition as described in the following table:
| If student completes this amount of training: | New Chapters will retain this amount of tuition (plus the $100.00 registration fee): |
| One Day | $260.00 (35%) |
| Two Days | $750.00 (100%) |
Refunds will be considered on a case-by-case basis. When calculating refunds, the official date of your termination is the last day of recorded attendance, or the date New Chapters received notification of the student’s intention to discontinue the training program, or the date the student is terminated because of a violation of published policy. All refunds will be paid within thirty calendar days of the official termination date.
5.0 School Policies and Standards
5.1 Attendance
Attendance is mandatory. Students must attend all classes, including lecture and clinical worksite experience, to graduate from the course and receive a certificate of completion.
5.1.a Attendance Overview
New Chapters requires students to be on time and attend all class, lab, and clinical experience days of the nursing assistant program. In order for students to receive credit for attendance during the training program, all students must stay the entire scheduled class hours and must sign in and out on the designated attendance record. This policy is STRICTLY enforced to ensure your ability to pass your final exam and to become a valuable Nursing Assistant.
5.1.b Student absence from class or clinical experience
If a student must be absent from class, students are required to call the instructor at least one hour prior to their scheduled class. Students that fail to advise the Instructor or are absent two or more times will be subject to dismissal from the program.
5.1.c Requirements when tardy to class or clinical
Students who are going to be 15 or more minutes late to class or clinical must contact the Instructor. Students who are tardy to class or clinical three or more times will be subject to dismissal from the program.
5.1.d Washington State and National Attendance Requirements
Due to National and Washington State nursing assistant training program requirements and standards, students must attend all scheduled clinical days during the program. Clinical makeup will be considered on a case-by-case basis. If a student is unable to be scheduled for clinical makeup, will be dismissed from the program and given the opportunity to repeat the course at a later date.
5.2 Grooming and Appearance
5.2.a Uniform
New Chapters requires that all students maintain a professional appearance at all times. New Chapters’ students may have the opportunity to be involved in procedures during class time. Our teaching facilities will call upon us during our course to give us the opportunity to experience “life happenings.” This being said, it is important that you look professional at all times so you are ready. New Chapters’ students may wear their own scrubs, beginning day ONE. They must be clean and free of wrinkles. New Chapters will provide a topcoat with the school identification. Along with your personal identification badge, this must be worn at all times in all clinical sites.
Students with inappropriate uniforms will be sent home and marked absent for the day. You will be issued a personal identification badge with your picture on it on day three of the course. This must be worn daily, at all times.
5.2.b Footwear
Shoes must be clean and in good repair. Shoes are NOT to be open toed or backless and no “clogs” allowed. An athletic type of shoe or nursing shoe is recommended.
5.2.c Nails, hair, jewelry and tattoos
Fingernails must be clean and clipped or filed short. (A rule of thumb is to not have the nail extend past the tip of the finger.) No nail polish or artificial fingernails during the NAC program. Again, artificial nails and nail polish are not allowed. This is a safety and professional appearance issue in many care facilities.
Hair must be clean and combed with conservative color. Long hair must be pulled back and secured out of the face and eyes. Beards, moustaches and sideburns are permissible, if clean and neatly trimmed.
No more then 2 earrings per ear are allowed, and they are not to dangle from the ear. Visible body piercings are allowed on a case-by-case basis. Any visible tattoos must be covered to the best of your ability. No gum or tobacco is allowed. No perfume, cologne, aftershave or scented lotions are allowed.
Grooming and appearance standards will be strictly enforced at all times.
5.3 Ethical Standards for Nursing Assistants
- Treat patients and residents with respect for their individual needs and values.
- Respect the patient’s or resident’s right to choice in regard to the individual’s right to control his or her own care.
- Hold confidential all information about patients and residents learned in the health care setting.
- Be guided by consideration for the dignity of patients and residents.
- Fulfill the obligation to provide competent care to patients and residents.
5.4 Code of Conduct
Students must follow these guidelines at all times during their nursing assistant program.
Students are expected to:
- Be PUNCTUAL. Be on time or 15 minutes early.
- Be RELIABLE. Reliability means that others can count on you to do your job, conscientiously and well, with minimal supervision.
- Be ACCOUNTABLE. An accountable person accepts responsibility for his or her actions, and the results of those actions. Being accountable also means that you can accept criticism that is intended to help you improve and that you can admit to a mistake. Always work to correct the situation, admitting you have made a mistake.
- Be CONSCIENTIOUS. Conscientious nursing assistants take their assignments seriously and make sure they follow directions carefully. They demonstrate responsibility by asking for additional explanation or clarification when necessary.
- Be COURTEOUS and RESPECTFUL. Always treat other people with RESPECT, both your patient or resident and your coworkers. This means, “please”, “thank-you,” “excuse me.” Avoid talking down to the residents, or “baby talk”, this can be taken as disrespectful. Address people respectfully (Mr. and Ms.).
- Be HONEST. This is a critical quality for health care workers. You are expected to document honestly. You will have access to other’s valuables, not just their material valuables, but also their physical and emotional well being.
- Be COOPERATIVE. A team can only function properly if all “teammates” are cooperative.
- Be EMPATHETIC. Try to imagine what it would feel like to be in another person’s circumstances. Empathy gives us another perspective and helps us to be kinder and more tolerant. Treating people with kindness is a better reflection of professionalism than, for example, displaying superior intellect.
5.5 Unacceptable Conduct
The following conduct is unacceptable and will not be tolerated. Violations of the following conduct will result in immediate dismissal from the nursing assistant program:
- All forms of bias including race, ethnicity, gender, disability, national origin, and creed as demonstrated through verbal and/or written communication and/or physical acts.
- Sexual harassment, including creating a hostile environment and coercing an individual to perform sexual favors in return for something.
- Disorderly, indecent, or obscene conduct or expression.
- All types of proven dishonesty, including cheating, forgery, and alteration or use of institution documents with intent to defraud.
- Intentional disruption or obstruction of teaching, administration disciplinary proceedings, public meetings and programs, or other activities at New Chapters.
- Failure to comply with directives of school officials (or their designates) acting in the performance of their duties.
- Theft or damage of property of the school, clinical facility, or fellow students.
- Found to be under the influence of any drugs or alcohol during school hours. Students suspected of being under the influence of drugs or alcohol is subject to drug and alcohol testing at the discretion of the Executive Director. Students who refuse testing will be immediately dismissed from the program.
Communication and conduct during clinical experience
Students are expected to follow all of the above conduct expectations, as well as ethical expectations during the clinical experience. It is a privilege to be allowed into caregiving facilities, and to have the opportunity to learn in an establishment. Any misconduct is not tolerated, and you will be asked to leave the facility by the Instructor in charge. Make up hours will be considered on a case-by-case basis.
6.0 Program Dismissal, Re-entry and Withdrawal
6.1 Conditions of Dismissal
Students may be dismissed from New Chapters for the following reasons:
- Not adhering to New Chapters’ rules, regulations, policies, and code of conduct.
- Absent or tardy as described in the attendance policy.
- Not completing assignments or meeting minimum grade percentages.
- Not meeting New Chapters’ financial responsibilities.
The New Chapters Executive Director will notify the student in writing should it become necessary to dismiss the student. The dismissal letter will contain the date and the reason for dismissal. Prepaid tuition will be refunded according to the school’s refund policy.
6.2 Program Re-entry
Students dismissed from New Chapters who request re-entry must do so in writing to New Chapters’ Executive Director. In cases where the student was dismissed for being absent, students must start the program from the beginning and will not receive credit for previous work. In cases where the student was dismissed due to failure to maintain the minimum grade point average it may be possible for the student to receive private tutoring and then re-enter the program. The decision of the Executive Director is final and the student will receive a letter within five business days stating the decision. Using any fees or tuition collected towards re-entry will be decided on a case-by-case basis.
6.3 Withdrawing from the Program
Students must prepare a written notification and submit it to the Executive Director. This document must contain the student’s name, address, and date. All financial obligations on the part of the school and the student will be calculated using the last recorded date of attendance.
7.0 Student Complaints and Appeals
Students who have a complaint or who would like to appeal a dismissal must request in writing an appointment for an interview with the Executive Director. The written request should include the following information:
- Student’s full name and current address
- A statement of the concern including dates, times, instructors, and if applicable, other students involved
- Date of complaint letter and signature of the student
- Three dates in which the student would be available for a meeting with the school Executive Director. These dates should be within 10 business days of the complaint.
The New Chapters Executive Director will notify the student in writing of the appointment date in which the concerns or appeal will be addressed. Every effort will be made to bring an amicable closure to the concern. Should it be necessary, a panel of instructors will hear the concerns and will be asked to assist in bringing a resolution to concerns and/or appeal. The student will be notified in writing within five business days of the outcome of the meetings. Should either the student or the school cancel the contract, the last date of attendance will be used as the date to calculate any refund in accordance with the school’s refund policy. Nothing in this policy prevents the student from contacting the Workforce Board (the state licensing agency) at 360-753-5662 at any time with a concern or a complaint.
8.0 Student Records/Transcripts
Students can request a copy of the NAC training transcript or student record by sending a letter to the Executive Director specifying the student’s name, dates of attendance, number of copies requested, and the address to send it to. The first copy is free, while each subsequent copy is $5.00. Student records will be maintained for 50 years as per Washington State legal requirements.
9.0 Placement Assistance
Included in New Chapters curriculum are the skills needed for employment seeking, applying and interviewing. New Chapters will also offer professional resume building and interview practice. New Chapters will not assist with job placement, however, facilities throughout Spokane and Stevens County will look to New Chapters for recommendations on quality candidates for hire.
10.0 Grade Reporting
Students will be made aware of exam and quiz grades immediately and will receive their final theory grade by the final day of class prior to starting clinical rotations.
11.0 Instruction Methods
Instruction will include lecture, discussion, group work, audio-visual support, assignments, hands-on experience, quizzes and examinations.
12.0 Educational Credential
Upon completing and passing all requirements of the New Chapters in Healthcare Education Nursing Assistant Training program, students will receive a certificate of completion and will be prepared to take the Washington State Nursing Assistant competency skills test and written examination.
13.0 Class Size and Student-Teacher Ratio
Classes will be a minimum of three (3) students and a maximum of 20 students. There will be one instructor for every 10 students.
14.0 Facility and Training Equipment Description
New Chapters in Healthcare Education’s school building is located downtown off of Washington Street. The school building has a reception area, a classroom, lab rooms, and a meeting room. The main clinical site, Fairview, is an assisted living facility located on the street adjacent to the school. Students will be able to walk between the school and Fairview for the opportunity to practice the skills learned in the classroom.
The classroom is equipped for student learning with tables and chairs, as well as desks, AV equipment and a writing board.
The lab simulates a patient room. All supplies needed to practice skills and care are provided, as well as a mannequin in a patient bed to replicate the care experience.